Agent, Front Office (Full Time)
Core
Front office agent responsible for guest check-in/out, cashiering, key issuance, and handling guest requests/complaints to ensure a memorable luxury experience.
Role type
Front Office Agent
Builds
Guest arrival/departure processes, room key distribution, and in-house sales
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Guest service excellence, cash handling, Property Management System (Opera) proficiency, Microsoft Office skills, multilingual communication, conflict resolution, attention to detail
Preferred skills
Local language proficiency (Hawaiian, Ilocano, Tagalog), VIP recognition strategies
Technologies
Opera, Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Assist guests with check-in and checkout, review arrival lists and prepare compendiums, welcome guests and issue room keys, liaise with other departments to meet guest needs, handle guest complaints tactfully, maintain guest history systems, promote in-house sales, manage guest mail and phone calls, ensure credit matter vigilance, alert security of suspicious activity, maintain knowledge of food & beverage services, adhere to safety procedures
Seniority
Entry-level to Mid-level, hands-on IC