Dealership Service Advisor - North Central Ford
Core
Liaison between customers and technicians, managing vehicle diagnostics, repairs, scheduling, and billing in an automotive service department.
Role type
Service Advisor
Builds
Service appointments and repair workflows for dealership customers
Domain
Automotive retail / Aftermarket services
Deliverable
client delivery
Required skills
Customer service, automotive systems knowledge, scheduling, billing/invoicing, conflict resolution, multitasking
Preferred skills
CDK system proficiency
Responsibilities
Greet customers and document vehicle issues, explain recommended services and costs, schedule appointments, coordinate with technicians, update customers on repair status, process payments, resolve complaints
Seniority
Entry-level to Mid-level, hands-on IC
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