IT Support Technician
Core
Provide 1st line IT support to end users, triaging and resolving incidents and service requests for desktops, laptops, and Microsoft 365 applications.
Role type
1st line IT support technician
Builds
IT service desk operations and user support workflows
Domain
Enterprise IT support
Deliverable
client delivery
Required skills
Windows 10/11 support, Microsoft 365 administration, hardware troubleshooting, IT service management (ITSM) processes, incident triage, user communication
Preferred skills
macOS/Linux support, analytical problem solving, working under pressure
Technologies
Microsoft 365, Windows 10, Windows 11, Active Directory, Microsoft Teams, Outlook, SharePoint, OneDrive
Responsibilities
Manage and resolve IT incidents and service requests via phone, online, and in person; troubleshoot Windows devices and assist with macOS/Linux/mobile devices; support laptop and desktop imaging; assist with networking, printing, and remote access solutions; create and maintain support procedures and knowledge articles
Seniority
Junior to Mid-level, hands-on IC
