Enterprise Account Manager

Freshworks

London, gb💼 Full-time🗓 2026-09-22 → 2026-09-26

Core

Drive sales and manage renewals for strategic existing paying accounts in the UKI region for Freshworks SaaS products.

Role type

Enterprise Account Manager (Senior IC)

Builds

Revenue growth, cross-selling, and retention for enterprise SaaS customers

Domain

B2B SaaS (Customer Experience & Employee Experience)

Deliverable

production ML models | product features | dashboards & analysis | client delivery

Required skills

direct/field sales, SaaS sales, business development, lead management, negotiation, churn reduction, C-level stakeholder management, pipeline forecasting, strategic account planning

Preferred skills

CX/CRM/ITSM product experience, large-scale technology deal closing, digital business transformation knowledge

Technologies

Freshworks CX/EX software suite

Responsibilities

Drive sales in defined accounts to meet revenue targets, manage end-to-end renewal process, collaborate with CSM to reduce churn, create value conversations with C-Level stakeholders, analyze sales metrics to evolve strategy, develop long-term strategic relationships with key accounts

Seniority

Senior, hands-on IC

Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.