Enterprise Account Manager

Freshworks

London, gbFull-time2026-09-22 → 2026-11-11

Based in UKI

Core

Drive sales and manage renewals for strategic existing paying accounts in the UKI region for Freshworks SaaS products.

Role type

Enterprise Account Manager (Senior IC)

Builds

Revenue growth, cross-selling, and retention for enterprise SaaS customers

Domain

B2B SaaS (Customer Experience & Employee Experience)

Required skills

direct/field sales, SaaS sales, business development, lead management, negotiation, churn reduction, C-level stakeholder management, pipeline forecasting, strategic account planning

Preferred skills

CX/CRM/ITSM product experience, large-scale technology deal closing, digital business transformation knowledge

Technologies

Freshworks CX/EX software suite

Responsibilities

Drive sales in defined accounts to meet revenue targets, manage end-to-end renewal process, collaborate with CSM to reduce churn, create value conversations with C-Level stakeholders, analyze sales metrics to evolve strategy, develop long-term strategic relationships with key accounts

Seniority

Senior, hands-on IC

About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.