IT Support Engineer (FAP-BC-IQS-2026-229-GRAE)
Core
Provide second-line support for business applications, manage hardware lifecycle and assets, and improve IT service processes.
Role type
IT Support Engineer (Second-line)
Builds
Business Computing services and applications
Domain
Information Technology / Hardware Management
Deliverable
client delivery
Required skills
Windows and Mac workstation administration, hardware deployment, asset management, IT service management, technical documentation, ticketing systems
Preferred skills
ServiceNow, cybersecurity basics, networking
Responsibilities
Investigate and resolve user issues for business applications, coordinate hardware support and equipment interventions, manage computer equipment inventory and asset tracking, create and maintain technical documentation and knowledge base articles, liaise with security experts to promote security practices, identify opportunities to automate operational processes
Seniority
Junior (0-2 years experience)
