VADYBININKĖ (-AS) NAUJAME KONTAKTŲ CENTRE
Core
Contact center agent handling customer inquiries via phone, offering product/service proposals, and driving sales/service quality goals for an energy company.
Role type
Customer service and sales representative
Builds
Customer service interactions and sales proposals for energy products and services
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
Customer service, sales, computer literacy (MS Office), Lithuanian language proficiency
Preferred skills
Contact center experience, foreign language skills
Responsibilities
Handling customer inquiries via phone, identifying customer needs and providing product/service proposals, achieving individual and team sales/service quality targets, managing complex customer situations, collaborating with the team to improve customer experience
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