Reservations Agent
Core
Handle guest reservation inquiries, process bookings and changes, and coordinate visa processing for a hotel.
Role type
Reservations Agent
Builds
Guest reservations and group booking confirmations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation system proficiency, GDS/CRS access, visa processing coordination, billing instruction routing, group information sheet preparation, cancellation management, pro-forma invoice preparation, rooming list follow-up, no-show monitoring, charge posting, brand policy application
Preferred skills
Opera system experience, hospitality degree, group sales experience
Technologies
Opera, GDS, CRS
Responsibilities
Process reservation queries, changes, and cancellations via phone, email, and corporate channels; coordinate guest visa processing; input and modify reservations in the system; prepare group information sheets and reporting; ensure timely confirmation and cancellation communications; manage room availability and revenue forecasts; handle billing instructions and payment deposits.
Seniority
Entry-level to Mid-level, hands-on IC