Guest Service Agent
Core
Frontline hospitality role focused on guest check-in/out, reservations, billing, and concierge services to ensure a pleasant stay.
Role type
Guest Service Agent
Builds
Guest experiences and hotel operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest check-in/out, reservation management, billing and payment processing, concierge services, conflict resolution, inventory management, guest feedback collection, social media engagement, emergency response
Preferred skills
Hospitality industry experience, familiarity with Opera PMS, training new team members
Technologies
Opera, Microsoft Office Suite
Responsibilities
Greet guests and manage check-in/out, handle billing and payment discrepancies, manage room reservations and cancellations, provide concierge services, coordinate with housekeeping and maintenance, engage with guests on social media, assist in training new team members
Seniority
Entry-level to Individual Contributor