Examensarbete - Hur säkerställer vi att kunden hamnar rätt från början?
Core
Analyze how to route uncommon customer claims to the correct organizational recipient from the first contact to improve customer experience and process efficiency.
Role type
Junior process improvement consultant (thesis project)
Builds
Process optimization recommendations for customer claims handling
Domain
Energy industry + Service management
Deliverable
dashboards & analysis
Required skills
Process mapping, Organizational theory, Interviewing, Data analysis, Stakeholder engagement
Preferred skills
Knowledge of service management, Quality development
Technologies
None stated
Responsibilities
Map current workflows, Identify improvement areas, Propose solutions based on organizational theory, Conduct employee interviews, Analyze customer satisfaction metrics
Seniority
Junior, academic thesis project
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