Claims Broker
Core
Manage insurance claims on behalf of customers, liaising with providers to ensure timely processing and cost containment.
Role type
Claims Broker
Builds
Insurance claims processing and portfolio management
Domain
Insurance
Deliverable
client delivery
Required skills
claims management, stakeholder liaison, cost analysis, process improvement, product sales, compliance adherence, risk identification, customer service, reporting, governance
Preferred skills
platform migration support, technology adoption, personal development planning
Technologies
internal platforms, reporting systems
Responsibilities
Handle all aspects of insurance claims, identify and escalate potential risks, prevent wastage and propose process improvements, drive product sales, ensure first-time resolution of customer queries, optimize internal processes, engage with insurers and customers on portfolio management, produce high-quality work adhering to standards, complete administration and reporting, report on transactional activity, seek performance feedback, create personal development plans, participate in talent management, contribute to teamwork and inclusivity, share knowledge with peers.
Seniority
Individual Contributor