Operational Excellence Consultant
Core
Partner with business stakeholders to identify, analyze, and implement process improvement opportunities to drive operational efficiency and improve service delivery.
Role type
Operational Excellence Consultant
Builds
Process maps, policies, procedures documentation, data analysis, charts, and management presentations
Domain
Insurance / Business Process Operations
Deliverable
product features
Required skills
Process discovery, data analysis, gap identification, impact quantification, stakeholder management, presentation delivery, project status reporting
Preferred skills
Lean Six Sigma (Green/Yellow Belt), Operational Excellence methodologies, DMAIC, Design Thinking, Human-Centered Design, Agile, Scrum, statistical analysis, BPO tools proficiency
Technologies
NICE, Verint, IEX, CRM platforms, Ticketing Systems, Learning Management Systems, Power BI, Minitab, SPC Excel
Responsibilities
Conduct process discovery and walkthrough sessions; Gather, validate, and analyze information and data; Identify process and performance gaps and recommend improvements; Develop project deliverables including documentation and presentations; Support implementation of recommendations and track benefits realization
Seniority
Mid-level, hands-on IC