Lobby Hostess
Core
First point of contact for guests entering the hotel, providing a warm welcome and ensuring an exceptional luxury guest experience.
Role type
Lobby Hostess
Builds
Guest arrival and departure experiences, VIP service, and lobby operations
Domain
Hospitality / Luxury Hotel Operations
Deliverable
physical/clinical work
Required skills
Guest relations, inquiry handling, guest flow management, VIP escort, complaint resolution, local knowledge, adherence to luxury service protocols
Preferred skills
Previous hospitality experience, additional languages, flexible shift availability
Responsibilities
Greet and welcome guests professionally, assist with directions and hotel information, manage guest flow in the lobby, coordinate with Front Desk and other departments, escort VIP guests, handle guest inquiries and complaints, monitor lobby appearance and safety
Seniority
Entry-level to Junior