Front Desk Agent – Arabic Speaker
Core
Deliver exceptional guest service by managing check-in/check-out procedures, handling inquiries, and creating memorable experiences in a luxury hotel environment.
Role type
Front Desk Agent (Guest Services)
Builds
Guest arrival/departure experiences and operational efficiency
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Check-in/check-out procedures, guest inquiry resolution, reservation verification, room assignment, PMS management, payment processing, VIP coordination, conflict resolution, financial reporting
Preferred skills
Luxury hotel front office experience, Opera PMS knowledge, Microsoft Office proficiency, Arabic language fluency
Technologies
Opera PMS, Microsoft Office
Responsibilities
Welcome guests and perform check-in/check-out, escort VIP guests, provide information on facilities and local attractions, verify reservations and process room assignments, handle upgrades and special requests, maintain guest profiles in PMS, liaise with housekeeping and other departments, process payments and balance cash floats, resolve guest complaints, and build positive guest relationships
Seniority
Individual Contributor, Entry to Mid-level