Multi-Property VIP & Luxury Reservations Specialist
Core
Manage complex, multi-property reservations and shape personalized experiences for high-net-worth guests across Canada's Western Mountain Collection.
Role type
Luxury Reservations Specialist (VIP)
Builds
Seamless multi-property guest journeys and VIP recognition across hotel destinations
Domain
Luxury hospitality / Travel
Deliverable
client delivery
Required skills
Luxury hospitality experience, VIP client management, multi-property coordination, reservation system proficiency, discretion, global travel trends knowledge
Preferred skills
Opera Cloud proficiency, Microsoft Office proficiency
Responsibilities
Manage complex multi-property reservations, serve as primary contact for high-net-worth guests and travel advisors, build long-term relationships with repeat guests and partners, liaise with property teams for special arrangements, book and enter room reservation requests
Seniority
Individual Contributor