Retention Specialist
Core
Maintains monthly contact with customers for 12 months post-program exit to assess employment status, identify problems, and provide supportive services to ensure job retention.
Role type
Mid-level workforce retention specialist
Builds
Customer retention outcomes and employment stability
Domain
Public workforce development and job training
Deliverable
client delivery
Required skills
employment counseling, data reporting, stakeholder communication, program navigation, problem-solving
Preferred skills
interviewing techniques, job development, networking skill development
Technologies
WorkInTexas, TWC Mainframe, Micro Office, TWIST
Responsibilities
Monitor customer progress and provide follow-up services, locate and create reports on retention and earnings, follow up with training providers and employers, assist customers in developing networking skills, document services and outcomes in database, research customer exit data, prepare reports for leadership
Seniority
Mid-level, hands-on IC