Customer Service Executive
Core
Serve existing and potential customers by providing product and service information while resolving product issues effectively.
Role type
Customer Service Executive
Builds
Customer satisfaction and retention
Domain
Customer service / Operations
Deliverable
client delivery
Required skills
Customer query resolution, Data entry, Multitasking, Verbal and written communication
Preferred skills
Experience in assisting customers, Excel spreadsheets
Technologies
Excel
Responsibilities
Receive and resolve customer queries promptly, Minimize defaults by reaching out to customers with delayed payments, Proactively contact dormant customers to resolve pending issues, Report customer issues requiring immediate management action, Check customer satisfaction after sales and document customer/product information
Seniority
Individual Contributor