Retention Specialist
Core
Keep program participants fully engaged in the labor force for at least twelve months after securing full-time employment.
Role type
retention specialist (human services)
Builds
participant engagement and reentry outcomes
Domain
social services / criminal justice reentry
Deliverable
client delivery
Required skills
customer relationship management, case management, motivational interviewing, advocacy, Salesforce proficiency, time management
Preferred skills
lived experience of incarceration or justice system involvement
Responsibilities
Maintain frequent contact with participants; Research and connect participants to educational and vocational opportunities; Provide life skills education and resources; Advocate for participant needs with parole officers; Distribute retention incentives; Maintain accurate client records in Salesforce
