Loyalty Specialist
Hybrid
Core
Retain customers by analyzing metrics to identify cancellation risks and proactively resolving issues via outbound calls.
Role type
Customer Loyalty Specialist (Individual Contributor)
Builds
Customer retention strategies and positive customer experiences for Tebra's EHR platform
Domain
Healthcare Technology (EHR)
Deliverable
client delivery
Required skills
Customer service, problem solving, data analysis, verbal communication, Salesforce, cross-functional collaboration
Responsibilities
Analyze customer metrics to identify early indicators of cancellations, make outbound calls to address customer issues, document feedback and retention tactics in Salesforce, work cross-functionally with Account Management and Onboarding teams
Seniority
Mid-level, individual contributor