Wise Platform Enterprise Specialist
Core
Resolve complex operational issues for global enterprise partners and drive process improvements for the Wise platform.
Role type
Senior Enterprise Support Specialist (B2B)
Builds
Operational efficiency for enterprise partners via support workflows and incident response
Domain
Fintech / Global Payments
Deliverable
client delivery
Required skills
Enterprise support management, incident coordination, data analysis for root cause identification, project lifecycle ownership, cross-functional collaboration, training material development, system configuration (Zendesk), stakeholder communication
Preferred skills
B2B support experience, calm under pressure, global collaboration
Technologies
Zendesk, Knowledge Spaces, shared workspaces
Responsibilities
Manage high-volume support tickets via email and phone; coordinate cross-functional incident response; analyze data to identify partner pain points and optimize workflows; lead end-to-end operational improvement projects; configure partner support ecosystems; conduct training workshops and validate operational readiness.
Seniority
Senior, hands-on IC with project leadership