Guest Relations Agent
Core
Act as a lobby ambassador and liaison between guests, bell staff, and resort departments to ensure smooth check-in/check-out, luggage handling, and VIP service.
Role type
Guest Relations Agent (Concierge)
Builds
Guest satisfaction and operational efficiency for resort operations
Domain
Hospitality / Resort Management
Deliverable
client delivery
Required skills
Guest relations, team coordination, logistics management, VIP service, problem-solving, multitasking, policy knowledge
Preferred skills
Knowledge of local attractions, restaurant/event reservations
Technologies
Radio, internal systems, logbooks
Responsibilities
Handle guest inquiries and requests, assign work orders to bell staff, coordinate with front desk and housekeeping, manage luggage storage and retrieval, oversee transportation requests, report maintenance and security issues, provide directions and recommendations to guests.
Seniority
Entry-level / Individual Contributor