SOC Supervisor
Core
Lead and manage a team of customer service operators within a Security Operations Centre (SOC), ensuring high standards in ARC, Communications, and Dispatch functions.
Role type
SOC Supervisor (Team Lead)
Builds
SOC operations for a globally recognized technology client
Domain
Security Services / B2B Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, operational management, KPI monitoring, escalation handling, evidence-based reporting, recruitment and onboarding, stakeholder communication
Preferred skills
SIA licence, CCTV licence, managerial experience, SOC/Data Centre experience
Technologies
ARC, Comms, Dispatch systems
Responsibilities
Lead and manage a team of customer service operators; maintain operational knowledge of SOC functions; ensure highest standards in SOC operations; act as first point of escalation for complaints; provide evidence-based reporting and propose solutions; support operational supervisors during absences
Seniority
Mid-level, hands-on IC with management duties
