Assitant(e) chef(fe) de réception (H/F/NB)
Core
Coordinate the Reception service, lead the team, and manage the guest experience from check-in to check-out at a premium hotel.
Role type
Assistant Front Office Manager
Builds
Guest experience and operational efficiency for Pullman Lyon hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, guest relations, conflict resolution, operational coordination, initiative, computer literacy, French and English fluency
Preferred skills
Pullman and Accor standards knowledge, hospitality ambassador mindset
Responsibilities
Coordinate daily reception operations, supervise guest check-in/check-out, handle client complaints, lead the team in the manager's absence, drive service improvement initiatives
Seniority
Mid-level, hands-on IC
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