Senior Principal Inbound Product Manager, CRM Voice AI
Core
Senior Product Manager owning a dedicated pod to build, deploy, and optimize autonomous voice AI agents for enterprise customer service, bridging customer outcomes with platform architecture.
Role type
Senior Principal Inbound Product Manager (CRM Voice AI)
Builds
Production voice AI agents, conversational experiences, and industry-specific voice assets
Domain
Enterprise CRM, Voice AI, Conversational AI, Telephony
Deliverable
production ML models | product features
Required skills
Voice AI product management, AI agent design and evaluation, ASR/TTS/streaming pipeline expertise, telephony integration (SIP/IVR/CCaaS), LLM orchestration for real-time use, voice-specific evaluation metrics, enterprise customer deployment experience
Preferred skills
Productizing customer solutions into industry assets, expertise in high-volume contact center verticals (telecom, finance, travel, healthcare)
Technologies
ASR, TTS, streaming pipelines, LLM orchestration, SIP, IVR, CCaaS platforms
Responsibilities
Run a dedicated pod for a single enterprise customer from design to self-sufficiency, own the relationship with customer leadership, drive conversational experience quality (dialog, turn-taking, barge-in), collaborate on platform voice infrastructure decisions, evaluate patterns for industry-level productization
Seniority
Senior, hands-on IC
