Conseiller Support Technique / Conseillère Support Technique

Montreal, Quebec, ca🌐 Remote💼 Full-time🗓 2026-09-21 → 2026-09-25

Core

Provide technical support via phone and email to healthcare clients (clinics, hospitals, health professionals) using the MYLE software.

Role type

Technical Support Specialist (Healthcare SaaS)

Builds

MYLE (cloud-based Electronic Medical Record system)

Domain

Healthcare / HealthTech / SaaS

Deliverable

client delivery

Required skills

technical troubleshooting, ticket management, knowledge base contribution, process improvement, stakeholder communication

Preferred skills

customer service experience, adaptability, eagerness to learn new tools, bilingualism (French/English)

Technologies

MYLE, ticketing systems, communication tools

Responsibilities

handle client requests remotely, identify problem sources and propose solutions, collaborate with support team, escalate complex tickets to technical teams, contribute to knowledge base and internal processes

Seniority

Individual Contributor (IC), entry to mid-level

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About Medfar

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