Customer Support Specialist

Montreal, Quebec, ca🌐 Remote💼 Full-time🗓 2026-09-21 → 2026-09-26

Core

Provide technical support via phone and email to clinics, hospitals, and healthcare professionals regarding billing issues and MYLE software usage.

Role type

Customer Support Specialist (Level 1)

Builds

MYLE software (cloud-based Electronic Medical Record)

Domain

Healthcare technology

Deliverable

client delivery

Required skills

problem-solving, technical troubleshooting, knowledge base contribution, process improvement

Preferred skills

customer service experience, passion for technology, adaptability

Technologies

MYLE

Responsibilities

Handle incoming client requests remotely, provide technical support for MYLE, identify root causes of issues, collaborate with support team, escalate complex tickets, contribute to knowledge base expansion

Seniority

Entry-level to Mid-level IC

Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About Medfar

MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program ( EEOP ). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job. To better understand the self-identification process, please consult this guide .