Front desk agent
Core
Create and modify reservations, assist with check-in/check-out procedures, and anticipate guest needs to ensure an impeccable stay.
Role type
Front desk agent
Builds
Guest check-in/check-out and reservation management
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Reservation management, check-in/check-out procedures, guest service, hotel knowledge (rooms, F&B, rates, promotions), night shift availability
Preferred skills
Fluency in Italian and English, knowledge of a third language, team spirit, interpersonal skills
Technologies
None stated
Responsibilities
Create and modify reservations, learn check-in and check-out procedures, anticipate guest needs, provide knowledge of hotel rooms, features, services, rates, F&B, and promotions, work night shifts (2-6 times monthly)
Seniority
Entry-level
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