Technicien Support de Proximité H/F
Core
On-site IT support technician handling user requests, incidents, and workstation deployment in Chalon-sur-Saône.
Role type
Level 1-2 on-site IT support technician
Builds
Production IT support services for end-users
Domain
IT Infrastructure / Helpdesk
Deliverable
client delivery
Required skills
Windows environment, Office 365, ticket management, hardware troubleshooting, driver installation, user onboarding
Preferred skills
Driver's license, mobility across sites
Technologies
Windows, Office 365
Responsibilities
Treat user requests and IT incidents, intervene directly on workstations (PCs, peripherals, printers), install and configure user equipment, participate in workstation deployment, manage Level 1 and 2 incidents, escalate complex incidents, update tickets in the management tool
Seniority
Mid-level, hands-on IC
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