Guest Relations Agent
Core
Greet arriving guests at the hotel entrance, assist with luggage and directions, and provide a warm welcome to first-time and returning FPC members.
Role type
Guest Relations Agent
Builds
Guest arrival experience and lobby operations
Domain
Hospitality / Hotel Front of House
Deliverable
product features
Required skills
Guest services, professional presentation, sophisticated communication, problem solving, reliability, flexibility
Preferred skills
Customer service experience, team collaboration
Technologies
None
Responsibilities
Greet guests at the main entrance, assist with luggage, direct guests to the front desk or other areas, welcome guests with local greetings, escort FPC members to check-in, assist the doorman
Seniority
Entry-level / Individual Contributor
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