Guest Services Ambassador | Cleveland Browns
Core
Greet and welcome guests entering Huntington Bank Field, provide directions to seating and facilities, and assist with questions to ensure a positive fan experience.
Role type
Part-time seasonal guest services team member
Builds
Fan experience at Cleveland Browns home games and special events
Domain
Sports entertainment / Live events
Deliverable
Product features (guest experience)
Required skills
Interpersonal communication, customer service, policy enforcement, physical stamina, navigation of stadium layout, reliability, background check clearance
Responsibilities
Greet guests upon entry, provide accurate directions to seating and restrooms, assist guests with questions or concerns, enforce venue policies, report incidents to Team Leaders, thank guests upon departure
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