Guest Services Representative
Core
Greet and guide guests to locations within the Sanford Center facility, answer questions, and resolve complaints.
Role type
Guest Services Representative
Builds
Customer experience and facility navigation for patrons and vendors
Domain
Event venue / Hospitality
Deliverable
client delivery
Required skills
Guest greeting, direction finding, complaint resolution, policy knowledge, public image maintenance
Preferred skills
High school diploma or GED, some college coursework
Technologies
Two-way hand-held radio
Responsibilities
Meet and greet guests; provide directions to locations and amenities; inform guests of services; offer solutions to guest complaints and problems
Seniority
Entry-level, hourly non-exempt
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