Customer Care Team Leader

Beograd, rs🌐 Remote💼 Full-time🗓 2026-09-21 → 2026-09-25

Core

Lead a team of Customer Care Specialists to ensure high-quality, reliable customer service across European markets, focusing on operational efficiency and continuous improvement.

Role type

Senior IC Customer Care Team Leader

Builds

Customer support operations for European markets

Domain

Shared Services / Customer Support / Sustainability Technology

Deliverable

Required skills

Team leadership, workforce planning, shift scheduling, KPI management, operational performance monitoring, process improvement, CRM/case management systems, remote troubleshooting

Preferred skills

Dynamics 365 experience

Technologies

Dynamics 365

Responsibilities

Lead, coach, and develop a team of Customer Care Specialists; Drive daily operational performance including SLA compliance and customer satisfaction; Plan staffing and shift schedules; Support a remote-first service approach; Identify recurring issues and lead improvement actions; Act as an operational partner for internal stakeholders

Seniority

Senior, hands-on IC

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About Tomra

TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading technology. At TOMRA, we value and encourage innovation , passion and responsibility in everything we do. The TOMRA Group employs over 5,000 people globally and is listed on the Oslo Stock Exchange (OSE: TOM). TOMRA was named Norway’s Most Innovative Business in 2