Team Lead Customer care
Remote
Core
Lead a team of 10-15 associates to digitally resolve customer issues and ensure satisfaction and retention.
Role type
Team Lead Customer Care
Builds
Customer support operations and issue resolution
Domain
Contact Center / Customer Service
Deliverable
client delivery
Required skills
Team leadership, performance management, technical troubleshooting, Excel proficiency, problem-solving, de-escalation, time management
Preferred skills
Digital/call center experience, adaptability to change
Technologies
Microsoft Office (Excel)
Responsibilities
Manage team performance, handle customer issues, troubleshoot technical problems, de-escalate customer frustration
Seniority
Mid-Senior, hands-on IC