Guest Relation Host (Japanese Speaker)
Core
Welcome and assist Japanese-speaking guests at a luxury resort, acting as a liaison between guests and resort departments to ensure an exceptional stay.
Role type
Guest Relations Host (Japanese Speaker)
Builds
Personalized guest experiences, resort activities, dining reservations, and excursions
Domain
Luxury hospitality / Maldives tourism
Deliverable
client delivery
Required skills
Japanese fluency (spoken/written), English fluency (spoken/written), guest relations, reservation coordination, translation/interpretation, CRM system proficiency, cultural sensitivity to Japanese customs
Preferred skills
Bachelor's degree in Hospitality Management or Tourism, luxury resort experience, problem-solving, attention to detail
Technologies
Booking systems, Customer Relationship Management (CRM) software
Responsibilities
Handle guest enquiries, requests, and complaints; coordinate resort activities and dining; provide translation services; conduct resort orientations; assist with check-in and check-out; maintain guest records in CRM; collaborate with departments to resolve issues
Seniority
Individual Contributor