Assistant Guest Experience Manager
Core
Supervise daily Front Desk operations to ensure optimum service and care for all hotel guests and visitors.
Role type
Assistant Guest Experience Manager
Builds
Guest experiences, special events, VIP arrivals, and personalized service
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, team training and coaching, guest record management, complaint resolution, cross-departmental coordination, service quality monitoring, guest communication
Preferred skills
Multi-language ability, MS Office proficiency
Responsibilities
Ensure warm welcome and professional farewell for guests, organize special events and VIP arrivals, monitor guest satisfaction and implement improvements, train and coach team members on service standards, maintain accurate guest records in management systems, handle guest complaints professionally, coordinate with Front Office, Housekeeping, F&B, and Concierge, manage guest communications and special requests, monitor compliance with service standards
Seniority
Mid-level, hands-on IC