Guest Experience Agent
Core
Greet guests, manage check-in/out, maintain room and public area standards, handle complaints, and upsell services at a luxury hotel.
Role type
Guest Experience Agent (Front Desk/Concierge)
Builds
Guest check-in/out processes, room readiness, guest recognition programs, and service delivery
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Guest relations, complaint handling, room inspection, upselling, cash handling, administrative tasks
Preferred skills
Guest recognition program management, tour/sightseeing booking, team collaboration
Technologies
None stated
Responsibilities
Greet guests and escort them to rooms, conduct check-in and registration, inspect suites for cleanliness and equipment, handle guest complaints and inquiries, upsell rooms and amenities, assist with billing, manage check-out procedures, maintain lobby standards, and interact with guests to solicit feedback
Seniority
Individual Contributor