Team Manager | Alexandria | MUST SPEAK ITALIAN or SPANISH
Core
Manage and coach a frontline team of B2B sales/customer service agents in Alexandria, validating sales activities and ensuring performance against lead volumes.
Role type
Team Manager (BPO/Outsourcing)
Builds
Sales and customer service operations for global enterprise clients
Domain
Business Process Outsourcing (BPO), B2B Sales, Customer Service
Deliverable
client delivery
Required skills
Team management, sales validation, one-on-one coaching, stakeholder communication, performance monitoring, quality/compliance oversight
Preferred skills
B2B sales experience, customer service experience, Italian or Spanish language proficiency (B1/B2)
Technologies
Sutherland internal tools
Responsibilities
Validate agent activities against assigned lead volumes and resolve mismatches; Review and approve or reject sales based on required artifacts; Conduct one-on-one coaching and review customer contacts weekly; Manage team performance across sales, productivity, quality, and attendance; Maintain quality and compliance oversight; Conduct pre-shift and post-shift huddles; Support employee engagement and development.
Seniority
Individual Contributor (Manager level)
