Team Manager | Alexandria | MUST SPEAK FRENCH!
Core
Manage a frontline team of B2B sales/customer service agents in Alexandria, validating sales activities and ensuring quality compliance.
Role type
Team Manager (BPO/Outsourcing)
Builds
Sales validation and customer service operations for global brands
Domain
Business Process Outsourcing (BPO), B2B Sales, Customer Service
Deliverable
client delivery
Required skills
Team management, sales validation, coaching, stakeholder communication, performance monitoring, quality oversight
Preferred skills
B2B sales experience, customer service experience, French language proficiency (B1/B2)
Technologies
Sutherland tool
Responsibilities
Validate agent activities against lead volumes, review and approve sales artifacts, conduct one-on-one coaching, manage team performance metrics, lead shift huddles, handle escalations, support employee engagement
Seniority
Junior to Mid-level Team Manager
