Team Manager | Alexandria | MUST SPEAK GERMAN!!!
Core
Manage and coach a team of frontline B2B sales/customer service agents in Alexandria, validating sales activities and ensuring performance targets are met.
Role type
Team Manager (BPO/Outsourcing)
Builds
Sales validation and customer service operations for enterprise clients
Domain
Business Process Outsourcing (BPO), B2B Sales, Customer Service
Deliverable
client delivery
Required skills
Team management, sales validation, one-on-one coaching, stakeholder communication, performance monitoring, quality compliance oversight
Preferred skills
B2B sales experience, customer service experience, mentoring
Technologies
Sutherland tool
Responsibilities
Validate agent activities against lead volumes, review and approve sales artifacts, conduct weekly one-on-one coaching sessions, lead pre/post-shift huddles, monitor team KPIs (sales, productivity, quality, attendance), manage escalations and action plans, support employee engagement.
Seniority
Mid-level Team Manager