RESPONSABLE CALL CENTER (F/H)
Core
Managing a call center team to drive revenue growth for the automotive aftermarket sector by overseeing daily operations, recruiting, and coaching staff.
Role type
Senior Call Center Team Manager
Builds
Call center operations and sales performance for automotive parts distribution
Domain
Automotive Aftermarket / B2B Distribution
Deliverable
client delivery
Required skills
Team management, recruitment, performance analysis, sales strategy, process implementation, KPI tracking
Preferred skills
Automotive industry experience, call center background, B2B sales experience
Responsibilities
Manage call center team, recruit and evaluate staff, plan resources based on call volumes, ensure service quality, track sales and productivity KPIs, implement corrective actions, report to directors
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