Guest Relation Associate
Core
Welcome guests, manage check-in/check-out, handle inquiries and complaints, and coordinate with hotel departments to ensure a positive guest experience.
Role type
Guest Relations Associate
Builds
Guest experiences and satisfaction at a beachfront hotel
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, conflict resolution, multi-department coordination, hotel systems management, VIP service, local knowledge
Responsibilities
Welcome guests and manage check-in/check-out, respond to inquiries and resolve complaints, coordinate with housekeeping and F&B, maintain guest records, promote hotel services, monitor guest feedback
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