Customer Service Specialist, Greece
Core
End-to-end order management and customer support for a coffee company, acting as a link between customers, Sales, Supply Chain, and Logistics.
Role type
Customer Service Specialist (Order Management)
Builds
Order fulfillment, customer satisfaction, and operational efficiency for JDE Peet's coffee products.
Domain
FMCG / Coffee / Supply Chain
Required skills
Order management, complaint resolution, root cause analysis, stakeholder collaboration, data accuracy, analytical skills, attention to detail, MS Excel, numerical skills
Preferred skills
SAP (Order to Cash, Master data), FMCG experience, proactive mindset, flexibility
Technologies
SAP, MS Office
Responsibilities
Own end-to-end order management process, act as first point of contact for customer enquiries, drive service levels by eliminating order-processing errors, analyze service challenges and recommend improvements, manage returns and queries, monitor and report customer feedback, anticipate customer needs regarding stock availability, partner with Logistics for delivery execution, collaborate with Supply Chain and Sales teams, maintain accurate customer master data, measure customer satisfaction.
Seniority
Individual Contributor, entry to mid-level