Technical Support Engineer II
Core
Provide technical support and troubleshooting for Flywire's Student Financial Services, eStore, and TPI products, leveraging AI tools to automate workflows and resolve complex client issues.
Role type
Technical Support Engineer II (IC)
Builds
Support operations for Student Financial Services, eStore, and TPI products
Domain
FinTech / Higher Education Payments
Deliverable
client delivery
Required skills
MySQL, Regular Expressions (Regex), SaaS web applications, AI tools (Claude), technical troubleshooting, ticket management, cross-functional communication
Preferred skills
Master's degree in science/engineering, experience in higher education/FinTech/payments, logging/analytics tooling
Technologies
MySQL, Java, HTTP/SFTP, Zendesk, Jira, Confluence, SumoLogic, Looker, Claude Code, Google Gemini, Notebook LM
Responsibilities
Manage and resolve customer tickets adhering to SLAs; research and isolate complex support issues using web-based products and command-line tools; communicate technical issues to clients; maintain AI skills repository and internal knowledge base; utilize AI tools to automate tasks and draft client communications.
Seniority
Mid-level, hands-on IC