Guest Relation Associate - Fairmont Agra
Core
Greet and assist guests with check-in/out, resolve inquiries and complaints, and coordinate with hotel departments to ensure seamless service delivery.
Role type
Guest Relations Associate
Builds
Front office operations and guest satisfaction experiences
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest service, conflict resolution, concierge services, property management systems, communication
Responsibilities
Greet and welcome guests, assist with check-in and check-out, address guest inquiries and requests, resolve guest concerns and complaints, coordinate with hotel departments, maintain guest profiles, provide concierge services, monitor guest satisfaction, ensure compliance with policies, assist with special event requests, support front office team during peak periods
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