Administrative Associate
Core
Provides administrative support functions including expense/invoice entry, calendar management, document editing/transcription, and customer service for a site, office, or client.
Role type
Administrative Associate
Builds
Administrative workflows and client support services
Domain
Business support services (Legal, Banking, Professional Services)
Deliverable
Dashboards & analysis (data entry, expense tracking) | Product features (document production, scheduling)
Required skills
Data entry, calendar management, document editing/transcription, customer service, MS Office proficiency, keyboarding, attention to detail, confidentiality handling, workflow prioritization, quality assurance, equipment troubleshooting, professional communication
Preferred skills
Experience in legal or banking industry, familiarity with administrative support software, ability to work in fast-paced environments, problem-solving, independent and collaborative work
Technologies
MS Office (Word, Excel, PowerPoint), tracking software, telephony/video conferencing tools
Responsibilities
Answer phone lines and manage customer service inquiries; Perform data entry for expenses, time, and invoices; Manage calendars, reservations, and scheduling for meetings and travel; Edit and transcribe documents; Handle confidential company and client information; Troubleshoot basic equipment problems; Perform quality assurance on own and others' work; Communicate with team members, leads, supervisors, or clients regarding job or deadline issues.
Seniority
Entry-level to Junior, hands-on IC