Guest Services Agent
Core
Front desk agent delivering exceptional service, handling check-ins/check-outs, reservations, and guest inquiries at a luxury hotel.
Role type
Guest Services Agent
Builds
Seamless guest experiences and operational front desk processes
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest relations, reservation management, billing and payment processing, upselling, conflict resolution, PMS proficiency, cash handling, multi-department coordination
Preferred skills
Upselling luxury services, handling VIP requests, emergency response
Technologies
Property Management Systems (PMS)
Responsibilities
Greet guests and manage check-in/check-out processes, handle reservations and billing inquiries, answer phone calls and direct internal requests, coordinate with housekeeping for room readiness, process no-show charges and reconcile cash drawers, monitor guest messages and special requests, maintain front desk security and safety procedures, support night audit processes
Seniority
Individual Contributor, entry to mid-level