Front Desk Agent
Core
Greet and check in arriving and in-house guests, manage reservations and special requests, and ensure high-quality personalized service for regular and VIP guests.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, reservation management, and guest service experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest check-in procedures, reservation management, conflict resolution, up-selling techniques, inventory management, cash handling, report generation, physical stamina for standing/walking
Preferred skills
Knowledge of Opera PMS, Go Concierge, HotSOS, Microsoft Office, experience in upscale/lifestyle hotel brands
Technologies
Opera, Go Concierge, HotSOS, Microsoft Word, Excel, Outlook
Responsibilities
Welcome and check guests in, handle guest requests and complaints within 20 minutes, manage room changes and account inquiries, maintain reception handover books, comply with credit and payment policies, encourage up-selling, manage front desk supplies
Seniority
Entry-level to Junior, hands-on IC