Front Desk Agent
Core
Greet and register guests, manage accounts, handle payments, and coordinate hotel services to ensure a personalized luxury stay.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, room assignments, and daily hotel operations
Domain
Hospitality / Luxury Hotels
Deliverable
client delivery
Required skills
Cash handling, reservation management, guest relations, multi-tasking, computer literacy, shift flexibility
Preferred skills
Luxury hospitality experience, Opera Cloud proficiency, second language
Technologies
Opera Cloud, Microsoft Office
Responsibilities
Register guests and verify reservations, settle guest accounts, issue keys, handle payments, respond to guest inquiries, promote hotel facilities and loyalty programs, coordinate with housekeeping and concierge, manage mail and packages
Seniority
Entry-level to Junior, hands-on IC
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