Front Desk Agent (On-Call)
Core
Greet guests, manage check-in/check-out, handle reservations, and resolve guest inquiries at the front desk of a luxury hotel.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, room assignments, and reservation management
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Cash handling, reservation management, guest relations, multi-tasking, computer literacy, shift flexibility
Preferred skills
Luxury hospitality experience, Opera Cloud experience, Hospitality Diploma, second language proficiency
Technologies
Opera Cloud, Microsoft Office
Responsibilities
Register guests and verify reservation details, settle guest accounts, issue keys, handle payments, respond to guest communications, promote hotel facilities and loyalty programs, coordinate with housekeeping and concierge teams, manage luggage assistance.
Seniority
Entry-level to Junior