Lead Massage Therapist
Core
Lead a team of massage therapists in a resort spa, ensuring service quality, scheduling, and inventory management while supporting the spa director.
Role type
Lead Massage Therapist (Supervisory IC)
Builds
Spa services and guest experiences
Domain
Hospitality / Wellness / Massage Therapy
Deliverable
client delivery
Required skills
massage therapy licensure, team supervision, scheduling, inventory management, customer service, conflict resolution, organizational skills, basic computer skills
Preferred skills
knowledge of emerging spa trends, retail/business understanding
Responsibilities
oversee training and development of technical team, manage guest appointment and therapist scheduling, maintain quality control with service protocol, track inventory and place orders, assist with complaints, act as Manager on Duty when needed
Seniority
Mid-level, hands-on lead