Customer Service Representative L2
Core
Support order processes and communicate customer needs accurately and efficiently to internal departments.
Role type
Customer Service Representative (Order Support)
Builds
Order fulfillment and customer inquiry resolution
Domain
Life science tools and quality assurance
Deliverable
client delivery
Required skills
Order management, document preparation, cross-departmental communication, performance metrics tracking
Preferred skills
ERP system usage (e.g., Service Cloud), commercial customer service experience
Responsibilities
Organize and disperse customer inquiries, ensure orders are correct and up to date, prepare documents based on customer requests, identify improvement opportunities for department performance
Seniority
Individual Contributor
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